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  Skip Navigation LinksKuwait Government Online > Citizens and Residents > Housing > Electricity Bill Inquiry via Interactive Voice Response System (IVR)
 
PageTitle Service Name - New connection for potable water and little salty water
PageTitle
Untitled Page
Voice Prompts for Ministry of Electricity and Water
Welcome to the Ministry of Energy telephone enquiry service. Press 2 for English
Welcome to the Ministry of Electricity and Water telephone enquiry service. Press (2) for English
For residential services, press (1)
 For chalets and farms, press (2 )
For Ministries and governmental authorities, press (3)
To exit system, press (9)
Enter the premise unified number
Enter the premise ID
Enter the Civil ID for the consumer
Enter PIN number
Enter the Civil ID of the person authorized to enquire on behalf of the ministry or authority
Enter the Civil ID number for the ministry or authority
Enter electricity meter number
Enter electricity or water meter number
Enter meter number
No payments were found
No invoices were found
No data has been found
Provided identification could not be authorized
The number entered is invalid
The selection made is invalid
To specify the premise ID, press (1)
To specify the meter number, press (2)
For balance information, press (1)
For the last payment, press (2)
For fax service, press (3)
For Main menu, press (4)
For summary information, press (1)
For detailed information, press (2)
To go back to the previous menu, press (3)
To go back to the main menu, press (4)
To transfer to customer service, press 0
To listen to the balance, press (1)
For invoices, press (2)
For payments, press (3)
To go back to the previous menu, press (4)
To go back to the main menu, press (5)
Credit
Your current balance is….
Your current electricity balance is ….
Brackish water fees are….
Fresh water fees are….
Municipality fees are….
Fines are….
Total amount is…
To repeat the information, press (1)
To go back to the previous menu, press (2)
To go back to the main menu press (3)
Last invoice
The last financial year invoice
Invoice number is….
Invoice date is….
Electricity consumption amount is….
Brackish water consumption amount is….
Fresh water consumption amount is ….
Municipality fees are….
Fines amount is ….
Last payment
The last financial year payment
Payment receipt number is….
Payment date is ….
Electricity consumption payment is ….
Brackish water consumption payment is ….
Fresh water consumption payment is ….
Municipality fees payment is ….
Fines payment is ….
To receive information by fax, press (1)
To listen to information by phone press (2)
To go back to the previous menu, press (3)
To go back to the main menu, press (4)
For the last two invoices, press (1)
For the last two payments, press (2)
To go back to the previous menu, press (3)
To go back to the main menu, press (4)
First invoice
Second invoice
First payment receipt
Second payment receipt
For the last five financial years, press (1)
To go back to the previous menu, press (2)
To go back to the main menu, press (3)
For the last two financial years, press (1)
To go back to the previous menu, press (2)
To go back to the main menu, press (3)
Debit amount is ….
Credit amount is ….
For the last five invoices, press (1)
For the last five payments, press (2)
To go back to the previous menu, press (3)
To go back to the main menu, press (4)
Please enter the fax number
The fax number entered is….
The fax will be sent soon. Make sure the fax machine is ready
If the number is correct, press (1)
To re-enter, press (2)
To go back to the previous menu, press (3)
To go back to the main menu, press (4)
Thank you for calling Ministry of Power telephone enquiry service, goodbye
Thank you for calling Ministry of Electricity and Water telephone enquiry service, goodbye