Record of evidence

This service is provided by Ministry Of Commerce And Industry
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Service Description

  • This service for business sector allows requesting a record of evidence for a violation.

Eligibility or Criteria

  • Violation of the Ministry of Commerce laws for consumer protection as follows:
  • 1. Commercial fraud
  • 2. Absence of the country of origin + stamp + type of gold standard
  • 3. selling subsidized goods + increasing its prices mentioned in the Supply Department lists (data)
  • 4. Number, type and weight of goods
  • 5. Failure to comply with what has been agreed upon
  • 6. Non-compliance with the discount statement
  • 7. Refusing to give a receipt
  • 8. Service fraud (commercial – as an agency)
  • 9. Adulterated goods
  • 10. Selling expired products
  • 11. Non-compliance with specifications
  • 12. Not using scales (for retail) despite the availability of the scales
  • 13. Not displaying the prices + selling in prices higher than the displayed ones + selling in fake prices
  • 14. Non-compliance with the service (guarantee + contract + agreement)
  • 15. Selling in prices higher than the compulsory ones (meat + bread)
  • 16. Refusing to sell (forcing the consumer to buy a certain amount)
  • 17. Refusing to give a receipt
  • 18. Offering sale or discounts without the permission of the Ministry
  • 19. Offering draws, prizes and gifts without the permission of the Ministry
  • 20. Non-compliance with the draw conditions
  • 21. Spoiled food products
  • 22. Restriction of importing, displaying and selling used tires (not giving a receipt)
  • 23. Violations related to photographs, Quran verses backgrounds, prophets, and military uniforms
  • 24. Displaying underwear in store windows and on manikins
  • 25. Extending the validity period

Required Documents

  • In case of the presence of a complaint, as follows:
  • 1. Personal identifications of the person complaining and the person being complained about
  • 2. Civil IDs of the person complaining and the person being complained about
  • 3. Copy license of the violating store
  • 4. Presence of the two parties
  • 5. Purchase invoices
  • 6. Agreement contracts
  • 7. Vehicle records and the subject of complaint
  • In case of the normal periodic inspection:
  • 1. Store license
  • 2. Personal identification of violator
  • 3. Civil ID of the violator

Procedures

Visit the centers of Ministry of Commerce and Industry affiliated with the Commercial Control Department and submit the required document.

Fees

​N/A

Downloadable Forms

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